Booking FAQs

If shelters and dates are greyed out, it means bookings aren’t available. Bookings can be made a minimum of 3 days in advance and a maximum of 31 days in advance. Please note due to COVID-19 and ongoing changes in restrictions we have limited the number of days in advance a booking can be made to 31 days. We appreciate your patience on this and hope to return to our normal booking conditions as the situation changes. 

Please refer to our shelter booking Terms and Conditions for more information. 

The period you have selected is not open for bookings. Bookings can be made a minimum of 3 days and a maximum of 31 days from today. Please note due to COVID-19 and ongoing changes in restrictions we have limited the number of days in advance a booking can be made to 31 days. We appreciate your patience on this and hope to return to our normal booking conditions as the situation changes. 

For further information please see our shelter booking Terms and Conditions. 

When a shelter has already been hired or is not available, an X will appear under the date. Please select another shelter or date for your booking.

The hire times and booking type are selected at the start of the booking process and can’t be changed once you move through to the checkout. If you go back to the beginning you can change the hire time and move through again.

To cancel your booking, you will need to email your request to bookings@ppt.nsw.gov.au quoting your booking number, area and date. If you wish to cancel your booking you must do so in writing at least 7 days prior to your booking date. Cancellation fees may apply and vary depending on the notice provided. Please refer to the Terms and Conditions of Hire for more information. 

The booking type is selected at the start of the process. If you go back to the start, you can change the booking type.

You are not able to change the shelter or area you have hired once your booking has been confirmed. Please refer to the Terms and Conditions of Hire for more information. 

Yes all bookings must be paid in full with a valid credit card when the reservation is made. No other payment methods are available.

You are able to decorate the shelter with streamers, balloons (not helium), signs and similar decorations. All decorations must be attached with string or streamers and must be fully removed after your booking. Please refer to the Terms and Conditions of Hire for more information.

We will place a ‘reserved’ sign at the shelter so other park users know it has been booked. Our rangers will be able to assist if there are any issues. Please refer to our Terms and Conditions for further information.